Effective Date: 20 January 2025
Welcome to dessertqueenszm.com (the “Website”). These Terms and Conditions (“Terms”) govern your access to and use of the Website, operated by Dessert Queens (“we,” “our,” or “us”). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please refrain from using our Website.
1. Use of the Website
1.1 Eligibility: You must be at least 18 years old to use our Website or place an order. By using this Website, you confirm that you meet this requirement.
1.2 Account Responsibility: You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account.
1.3 Prohibited Activities: You agree not to:
- Use the Website for unlawful purposes.
- Distribute viruses or malicious software.
- Attempt to gain unauthorized access to our systems.
- Use automated tools to access or manipulate the Website.
2. Orders and Payments
2.1 Placing an Order: When you place an order on our Website, you agree to provide accurate and complete information. All orders are subject to acceptance and availability.
2.2 Pricing and Payment:
- Prices for our products are listed on the Website and are subject to change without notice.
- Payments must be made at the time of order placement. We accept payment methods as indicated on the Website.
2.3 Order Confirmation: You will receive an email confirmation upon successful order placement. This email does not constitute acceptance of your order, which is confirmed only when your order is dispatched.
2.4 Cancellation and Refunds:
- Orders may be canceled within 24 hours of placement, provided they have not yet been processed.
- Refunds are issued at our discretion and in accordance with our Refund Policy.
3. Delivery Policy
3.1 Delivery Area: We deliver within a 10–15 km radius of our service locations. Delivery fees may apply as indicated during checkout.
3.2 Delivery Time: We strive to deliver orders within the timeframe specified during checkout. However, delivery times are estimates and not guaranteed.
3.3 Failed Deliveries: If delivery fails due to incorrect address details or recipient unavailability, additional fees may apply for redelivery.
4. Product Information
4.1 Description: We aim to provide accurate descriptions and images of our products. However, slight variations in appearance may occur due to the handmade nature of our pastries.
4.2 Allergens: Our products may contain allergens such as nuts, dairy, and gluten. Please review product descriptions carefully and contact us with any concerns before ordering.
5. Intellectual Property
All content on the Website, including text, images, logos, and designs, is owned by or licensed to Dessert Queens. You may not reproduce, distribute, or use our content without prior written permission.
6. Limitation of Liability
To the extent permitted by law, Dessert Queens shall not be liable for:
- Indirect, incidental, or consequential damages arising from your use of the Website or our products.
- Delays or failures caused by circumstances beyond our reasonable control.
7. User Content
7.1 Submissions: If you submit reviews, comments, or other content to our Website, you grant us a non-exclusive, royalty-free, perpetual license to use, modify, and display such content.
7.2 Prohibited Content: You agree not to submit content that is offensive, defamatory, or infringes on the rights of others.
8. Privacy Policy
Your use of the Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
9. Termination
We reserve the right to terminate or restrict your access to the Website at our discretion, without notice, for any violation of these Terms.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of Zambia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Zambia.
11. Changes to Terms
We may update these Terms from time to time. Changes will be posted on this page with the effective date. Your continued use of the Website constitutes acceptance of the updated Terms.
12. Contact Us
For questions or concerns about these Terms, please contact us:
Dessert Queens
Email: thecornerhive@gmail.com
Website: dessertqueenszm.com
Thank you for choosing Dessert Queens. We look forward to serving you delicious pastries!